Shipping & Returns
Important Notice About Shipping
Processing and handling times are longer than usual. The current turnaround is approximately 5-7 business days from receipt of order to when it ships. We appreciate your patience and trust in MandalaSecret products.
Shipping Rates
We have a fixed shipping rates of $5.99 USD to all destination worldwide. Our shipping & handling charges cover the expenses we incur to process, pack, and ship your order.
Delivery Times
While most orders placed Monday through Friday (excluding major holidays), will typically ship within 5-7 business days and arrive in between 10-20 business days after the shipment date, some circumstances may result in delayed shipping or delivery:
- Credit card payment issue
- Incorrect shipping address
- Severe weather impacting normal delivery times
- Orders held because items are out of stock. On infrequent occasions, we may be out of stock. In this case your order may take longer. We will contact you if this happens.
Order Tracking
We know you are excited to receive your order. When your package ships, we will send you an e-mail notification that contains a link to which you can track your shipment. You can also track the status of your shipment at 17track.net.
Returns Policy
Customer satisfaction is our goal. We want you to be happy with the products you purchase. Nonetheless, we does not accept returns or refunds on any products once the product is delivered to the carrier. For more enquiries, please contact us via support@mandalasecret.com
Shortages
Please report shortages within 7 days of receipt of goods.
Damages
Please report damaged goods immediately and save the original packaging in the event that a claim is filed.
Pricing
Although we strive to maintain constant prices, they are subject to change without notice. Prices listed are net and do not include shipping charges, special handling, duties or taxes.